Builtmore

Video Downloads - General Help

Instructions

  • First follow the Step-by-Step Instructions to retrieve your download.
  • If you encounter problems please read the tips below.
  • If you still need assistance please contact Tech Support:
       nercy@nercy.com

All Users

  • We suggest that all users use Internet Explorer or Firefox for the download process, and have the latest version of your browser.
  • Before attempting to open the video please make sure you have Windows Media Player installed or a media player that can play the wmv format. If you aren't sure just click on one
    of our Previews and confirm you can view it.

  • If you have any trouble with your download remember you can try it again within your 2-day time period. Return to the page of the video you purchased. Scroll down to the link that says "Return to Download Page". Right-click on that link to attempt the download again to Save.

  • When you click OK to download the video it should ask you where you want to Save it. Take note of where you have saved the video. If you can't find it please check your desktop.


AOL Users

  • The AOL browser does not work with our security system! This means that it won't let you log in and download the file. This is just the AOL browser, though. Shut down their browser and start up Internet Explorer (or Firefox or pretty much any other browser) and it should work normally


Mac Users

  • Instead of Right-click, to save the video use CTL click, then choose Save Link As. Check your "Download Manager" - it should be listed there. If you do not see it in your Download Manager we suggest you start over again.

  • If you did not choose a download location the file will be saved by default to your Desktop.

Older Computers

  • If the video runs slowly or choppy it may be that your computer is being over-taxed. Close
    any other running programs while watching the video.

  • If it still runs slow try using the DivX Player or BS Player. Both have a free version available.

Problems?

If you can't download for some reason, please make note of these things:

  • Are you using a Download Manager? It might be incompatible with our site. Try disabling it for a moment and try the download exactly the way listed in our instructions.
  • Are you running other software that could interfere with your ability to download files? Anti-virus, anti-spyware, or firewalls could be blocking it - that's their job, after all. Try disabling them, just long enough to get the download.


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